Acceptance of Terms
By accessing this website, submitting an enquiry, requesting a quote, or purchasing from The Period Box, you agree to follow these terms. If you do not agree with them, please do not use the website or services.
The Period Box offers period care access products, dispensing solutions, related accessories, and support services for workplaces, homes, institutions, hospitality spaces, and public environments.
Product Information
We make reasonable efforts to keep product descriptions, images, specifications, pricing, availability, and service details accurate. If an error is identified, we may correct it, update the affected information, or contact you to reconfirm or cancel an affected order or request.
Shipping
Orders are generally processed on business days, excluding holidays. Standard delivery timelines may vary by location, order size, installation requirement, and product availability.
Where applicable, shipping charges, taxes, installation charges, or location-specific delivery costs will be shared before final confirmation. Expedited shipping may not always be available.
Returns, Damages & Refunds
If you receive a defective, damaged, mismatched, or missing item, contact us promptly with your order details, full name, and clear photographs so we can review and resolve the issue.
Eligible returns should be unused, in original condition, and accompanied by proof of purchase. Certain bundled, customised, installed, hygiene-sensitive, sale, or gift-card items may not be eligible for partial return or refund.
Approved refunds will be processed to the original payment method within the applicable banking or payment gateway timeline.
Cancellations
To request cancellation, email connect@theperiodbox.club as early as possible. If the order has already shipped, entered installation scheduling, or been customised, cancellation may not be possible.
When a cancellation is approved, refund timelines will depend on the payment method and processing partner.
Intellectual Property
All text, images, designs, product visuals, marks, layouts, and website materials belong to The Period Box or its licensors. You may not copy, reproduce, publish, sell, modify, or distribute the website materials without written permission.
Use of Website
You agree not to misuse the website, interfere with its operation, submit false information, attempt unauthorised access, or use the website for fraudulent, illegal, or harmful activity.
Promotions & Support
Coupons, promotional offers, discounts, or reward codes may be subject to expiry, eligibility limits, usage limits, and non-transferability. They cannot be exchanged for cash unless expressly stated.
Support availability and response timelines may vary based on business hours, order complexity, location, and service requirements.
Changes to Terms
We may update these terms from time to time. Updated terms will apply once posted on this website. Continued use of the website or services after updates means you accept the revised terms.